Terms & Conditions
General terms and conditions regulate the rights and obligations of JOiO, s.r.o.
1. These general terms and conditions regulate the rights and obligations of JOiO, s.r.o., with its registered office at Stupava 5574, 90031 Stupava, Slovakia Company ID: 52624960, VAT ID: 2121129252, VAT Reg. No.: SK2121129252, registered with the Commercial Register of the District Court of Bratislava III, section: Sro, entry no. 141542/B, VAT payer (hereinafter referred to as the "Seller") and our customers, which arise from the contractual relationship based on the concluded purchase contract.
Correspondence address: JOiO, s.r.o., Páričkova 18, 82108 Bratislava, Slovakia
Responsible person: Juraj Guliás.
Telephone contact: +421948778181.
Email: bububu@bububu.sk.
Contact for complaints: bububu@bububu.sk.
2. Based on the needs defined by the general terms and conditions, basic terms are specified
The Seller is JOiO, s.r.o., which operates an online store. Its subject is the sale of goods through the online store located at www.bububu.sk. The customer is the buyer who enters into a contractual relationship with the Seller based on the purchase contract.
3. Regarding registration
"We declare that the data serves only for identification purposes during purchases at JOiO, s.r.o. and will not be provided to third parties or misused in any other way. By confirming the registration, I agree to receive promotional emails from the online store www.bububu.sk, in accordance with Act No. 480/2004 Coll."
You can unsubscribe from the email newsletter at any time by emailing: bububu@bububu.sk
Orders can also be made without registration.
4. Order acceptance and processing, purchase contract
The buyer's order is a proposal for a purchase contract, and the purchase contract is concluded at the moment of delivery of a binding agreement by both the buyer and the seller with this proposal (a binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.
By concluding the purchase contract, the buyer confirms that they have read and agree with these terms and conditions, including the complaint conditions. The buyer is sufficiently informed about these terms and conditions and the complaints procedure by the act of placing the order, and they have the opportunity to familiarize themselves with them.
The seller reserves the right to cancel the order or part of it before the purchase contract is concluded in the following cases: the goods are no longer produced or delivered, or the price of the supplied goods has significantly changed. In case this situation occurs, the seller will immediately contact the buyer to agree on further steps. If the buyer has already paid part or the whole purchase price, this amount will be refunded to their account, and the purchase contract will not be concluded.
All orders received by this store are binding. The order can be canceled before its shipment. If the order is not canceled before shipment and is shipped, the buyer may be charged the shipping costs.
You will automatically be informed about the acceptance of your order via email. For each item, it is displayed whether the product is in stock or not. If the product is not in stock, or with the supplier, we will promptly inform you of the next delivery date.
If, for any reason, the buyer is unable to accept the shipment, they are required to inform the seller immediately by phone or email.
If the buyer fails to collect the shipment from the delivery company, the seller is entitled to charge the buyer a contractual penalty of €10 (including VAT), which will be properly invoiced. The buyer is required to pay this amount within 7 days of its issuance.
The order cancellation can be sent by email. When canceling the order, it is necessary to provide your name, email, and order number.
5. Delivery terms, price, and payment conditions
Prices of goods and shipping
The prices of goods are inclusive of VAT and all other fees, except for delivery costs, which are charged separately depending on the chosen delivery method. The indicated product prices will have added shipping costs according to the method and address of delivery. Delivery costs are provided before the order is completed. You can also view current shipping rates HERE. Goods are also sent to EU countries, but the shipping price depends on the weight of the ordered goods and the specific country. For the price calculation, please contact us by email: bububu@bububu.sk
Price changes
The seller reserves the right to change prices. Price changes do not affect orders that have already been confirmed.
Payment methods
The buyer can pay for the goods in the following ways:
- Online card payment
- Bank transfer
- Cash on delivery
Bank details in €:
IBAN: SK94 8330 0000 0028 0172 8068
BIC/SWIFT code: FIOZSKBAXXX
Bank details in CZK:
Account number: 2101728059/2010 (Fio banka)
SWIFT/BIC code: FIOZSKBAXXX
In case of payment by bank transfer, the order must be paid within 12 hours. If the payment is not credited to our account within 48 hours (applies to working days) from placing the order, it will be automatically canceled.
Delivery of goods
The seller delivers the goods to the buyer at the address specified in the order. The buyer bears the delivery costs unless otherwise specified. The customer is informed about the shipment via email. The seller is not responsible for delayed delivery caused by an incorrectly stated recipient address.
6. Delivery and complaints conditions
If the ordering party is not reached, they will receive a notification from the delivery company by email or SMS and can request a re-delivery. If the package is visibly damaged or the protective tape is broken, file a complaint directly with the carrier. The supplier is not responsible for damage caused during transportation.
7. Withdrawal from the contract (return of goods)
The buyer has the right to withdraw from the purchase contract without giving any reason within 14 days from the day of receipt of the goods, in accordance with Act No. 102/2014 Coll. on consumer protection.
If the buyer decides to withdraw from the contract, they must return the goods undamaged, complete, and without signs of use. The goods should be sent to the following address: JOiO, s.r.o., Páričkova 18, 82108 Bratislava, Slovakia. The buyer may exercise their right to withdraw from the contract in writing or via email at bububu@bububu.sk The buyer is required to complete the form for withdrawal from a contract concluded remotely and deliver it to the seller via email or include the completed form with the returned goods.
It is necessary to provide the order number, purchase date, and bank account number for the refund. In the event of withdrawal from the contract, the purchase price, including the lowest delivery costs charged at the time of purchase, will be refunded. The buyer bears the costs of returning the goods.
8. Complaints and warranty conditions
Complaints apply to manufacturing defects that appear within 24 months of receiving the goods. The warranty does not cover defects caused by improper handling, mechanical damage, or normal wear and tear.
In case of a complaint, contact us via email at bububu@bububu.sk with a description of the defect and attach a photo of the damage. The seller will inform the buyer of the further procedure for resolving the complaint.
The goods under complaint must be delivered to the following address: JOiO, s.r.o., Páričkova 18, 82108 Bratislava, Slovakia. We will process the complaint within 30 days of receiving it.
9. Personal data protection
The seller undertakes that all personal data provided by the buyer will be used exclusively for the purpose of processing the order and will not be provided to third parties. The buyer has the right to request the deletion of their data from the database at any time. These data are protected in accordance with the Personal Data Protection Act. Personal data is processed in accordance with the applicable legislation on personal data protection, including Regulation (EU) 2016/679 (GDPR). The buyer has the right to access their data, correct it, delete it, or restrict its processing. We retain personal data for the period necessary to fulfill contractual obligations or in accordance with legal regulations.
10. Final provisions
These general terms and conditions are valid from October 20, 2024, and the seller reserves the right to modify them at any time. For each order, the terms and conditions in effect at the time of its submission apply.
Thank you for shopping with us!