If the sales contract has been concluded via the online store, the consumer has the right to withdraw from the contract within 14 days of delivery of the product. In this case, the buyer must contact the seller by email with a completed form for withdrawal from the contract . The withdrawal from the contract must be delivered on the last day of the 14 day period at the latest.
The buyer has the right to unpack and try out the products as if he were shopping in a “normal” store. However “to try out” doesn’t mean using the products and then returning them to the seller. This provision of law can not be understood as a possibility to borrow the products for free. In such case the seller will claim a compensation for the damages incurred and will deduct all additional costs, such as packaging, shipping and bank charges, from the full price. These costs will be deducted in the credit note issued by the seller.
This right does not apply on a Contract of Sale concluded with a Buyer who is non-residing in the European Union.
RETURN PROCEDURE:
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If you decide to return your goods, you need to send us an e-mail which will state completed form for withdrawal from the contract.
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Prepare the shipment. Do not stick any labels or tape directly on the shoe box please as this will damage the box and make it unsuitable for resale.
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Send the goods by your chosen carrier ( we recommend to insure the package) to the address: bebarefoot.eu, Hlavna 30, 90031 Stupava, Slovakia. Customer is responsible for the direct costs associated with the return of the goods.
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You will recieve the refund within 14 business days of the package’s arrival.
EXCHANGE
We are sorry but we do not offer an exchange service. If you would like to exchange any items we advise returning them for a refund and placing a new order online.